Establishing good relationships with your clients is crucial for all businesses. After all, when you’re not able to do this, you can simply say goodbye to your business.
The truth is that there are many different things you can do to improve your relationships with your clients. Here are 4 of the most important ones:
When you sell services, it is important that your clients are well aware of all the work that you have been doing on their behalf. This is why it is crucial that you create the routine of sending weekly updates to all your clients.
The truth is that your clients like to know what is going on, they like to be updated. So, attaching a status report is also important. This way, they will have a better idea of how their project is going.
One of the best things that you can do to improve relationships with your clients is to be proactive in order to exceed expectations. Everyone likes to be surprised, especially when there is something positive to say.
The reality is that when you first won the client, you were probably extremely happy. After all, he picked you. However, when he has been a client for some time, it is easy for the motivation and excitement to go away. Nevertheless, you need to prevent this from happening. The reality is that there is always a competitor ready to take your job. So, try to think outside of the box. Even if you already established a plan for the client, look at it from time to time with a fresh pair of eyes.
As a business owner or entrepreneur, you know that you need to always be there for your clients. But, are you really available all the time?
One of the things that you should do to ensure that your clients know that you are always ready to help is to provide them with support during business hours. But in addition, you should also allow your clients to get in touch out of business hours. For this, you can charge an extra fee. So, you’ll be showing them that you are always there and, at the same time, you know they will only get in touch out of business hours if there is really an emergency and they can’t wait for Monday morning.
When you want to ensure that you have good relationships with your clients, you need to always be honest. So, you should never promise something that you know that you won’t be able to do.
Even when you suddenly realize that you won’t be able to meet a deadline, the first thing you should do is call the client and be honest. Establish a new deadline that you know you can keep. So, don’t leave for the day before the delivery to let your client know that you are late.